Help Center

IMAN Cosmetics products are available on Amazon:  Amazon.com: IMAN Cosmetics: IMAN Cosmetics

Please contact us here or send an email directly to info@imancosmetics.com Be sure to include your order confirmation number with your email. 

Unfortunately, once an order has been placed, IMAN Cosmetics cannot adjust the address or the cancel or adjust the products. IMAN Cosmetics does not refund items delivered to the wrong address or ordered incorrectly. You can contact the postal service directly to rectify delivery issues. 

Once orders have left the IMAN Cosmetics warehouse, and a tracking number is assigned, they are in the hands of the postage handler. IMAN Cosmetics is not responsible for lost or stolen items and does not refund these items. Contact the postal service directly to track your package or file a missing or stolen claim.

USPS Customer Service: 1-800-275-8777
UPS Customer Service:   1-800-742-5877

The below applies to purchases that were made on imancosmetics.com only. If you purchase on Amazon, please contact Amazon directly regarding refunds. 

All sales are final – no returns or exchanges. In the case of damaged items, refunds will be issued if proof of damage is provided within 3 days of delivery of item. 

We will gladly refund any item that may have been damaged during shipping or shipped incorrectly. To be eligible for a refund customers must:

1. Contact us within 3 days of delivery of the order.
2. Provide proof of the defective, damaged or incorrect item. Send us an email with images of the product to info@imancosmetics.com
3. Be sure to include the order number and product/shade details in your email.
4. If you received the incorrect item, please specify those details in your email. 
5. Note that we do not require you return any damaged or incorrect item. 

Note that it may take some time before a refund is officially posted to your account. If you haven’t received a refund yet, contact your bank or credit card company. If you’ve done this and you still have not received your refund, please contact us at info@imancosmetics.com.