Help Center

You can visit our Find Your Shade guide here to determine what the right shade is for you. If you still have questions, you can send your inquiry to info@imancosmetics.com.

IMAN Cosmetics is for "Women with Skin of Color", regardless of ethnicity. Iman has three basic shade ranges: "Sand" for Olive Skin, "Clay" for Dark Olive to Light Brown Skin and "Earth" for Medium to Ebony Brown skin.

Every IMAN product has the ingredients listed directly on its packaging. If you want to see this information online, simply click on the “Ingredients” tab for each product. If you have any additional questions about IMAN products, you can also send your inquiry to info@imancosmetics.com and an IMAN Cosmetics representative will get back to you.

No. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Yes. All IMAN Cosmetic products are FDA approved and laboratory tested for consumer safety, irritation and sensitivity, product stability, ingredient preservation, product efficacy, and package compatibility. Almost all IMAN products are oil free and many are oil absorbing, making them compatible with oily skin. If you have very sensitive skin or special skin conditions, we recommend that you consult a dermatologist before using any cosmetics product.

IMAN Cosmetics are sold online at www.imancosmetics.com and www.amazon.com and at select Wal-Mart and CVS retail stores across the United States. Check here for specific locations.

Yes, IMAN Cosmetics is available in select international locations. Please visit our partner sites below:

Africa
France
United Kingdom

No. Unfortunately IMAN Cosmetics is not sold in or does not ship to Canada. 

We offer three delivery service levels for orders within the United States:

Standard is 3-7 business days
Expedited is 2-3 business days
Priority is one(1) business day

Note that during high peak periods such as holidays and major sales, the order processing and shipment time may take longer. If you have not selected the expedited shipping option, please allow 10 business days for delivery. 

Yes. Buyers with orders shipped to Alaska and Hawaii may only select Standard shipping. Priority and Expedited are not available.

Yes. We ship to United States Post Offices via Standard shipping only. Priority and expedited shipping are not available for post office box addresses.

No. Please visit our official IMAN Cosmetics partners in the following regions. 

Africa
France
United Kingdom

Orders on imancosmetics.com can only be placed by US residents. If you are from outside the U.S, please visit our official IMAN Cosmetics partners in the following regions for information on how to purchase:

Africa
France
United Kingdom

In order to receive 15% off your first order, you must enter your discount code at checkout. Your discount code will be provided to you when you sign up for emails. The code will also be emailed to you at the email address you provide. 

Some promotions on IMAN Cosmetics require a discount code. That discount code will be shown on the website. If a code is required, you must enter the code at checkout in order to receive the discount. 

Your order history and status can be seen on your account page. Once your order has shipped, you will receive an email with a link to tracking information. You can then click the tracking link to see the status of your shipment. Once the order is delivered, you will receive another email notifying you of delivery.

Once orders have left the IMAN Cosmetics warehouse, and a tracking number is assigned, they are in the hands of the postage handler. IMAN Cosmetics is not responsible for lost or stolen items and does not refund these items. Contact the postal service directly to track your package or file a missing or stolen claim. 

USPS Customer Service: 1-800-275-8777
UPS Customer Service:   1-800-742-5877
FedEx Customer Service: 1-800-463-3339

Products are delivered to the address provided by the customer at time of checkout. Unfortunately, IMAN Cosmetics cannot adjust address information once an order has been placed. If an incomplete or incorrect address was provided at checkout, you will need to contact the postal service directly to rectify. IMAN Cosmetics does not refund items delivered to the wrong address.

Once your order has been submitted, it cannot be cancelled or adjusted. However, once your item is shipped to you, it can be returned for a refund or exchange. For details on returns, please see below. 

Based on our warehouse locations, some portions of your order may ship separately. If the remainder of your order does not arrive within 10 business days or purchase, please contact Customer Service at info@imancosmetics.com. Be sure to include your name and order number or attach your order confirmation. 

We only accept returns or exchanges on unused, unopened items. Returns must be received within 20 days of receipt of your purchase. After 20 days, we unfortunately do not offer refunds. 

To return your product, you should mail your product to: 

Impala, Inc.

Attn: Customer Returns

55 West 116 Street, Suite 191

New York, NY 10026

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with your name and order number at info@imancosmetics.com. To be eligible for a replacement, you must provide proof of the defective or damaged item. Include images with your email, or you may return the defective item to: 

Impala, Inc.

Attn: Customer Returns

55 West 116 Street, Suite 191

New York, NY 10026

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

If you haven’t received a refund yet, contact your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us at info@imancometics.com 

All Clearance items are final sale and not eligible for refund or exchange.