Unfortunately, once an order has been placed, IMAN Cosmetics cannot adjust the address or the cancel or adjust the products. IMAN Cosmetics does not refund items delivered to the wrong address or ordered incorrectly. You can contact the postal service directly to rectify delivery issues.
Once orders have left the IMAN Cosmetics warehouse, and a tracking number is assigned, they are in the hands of the postage handler. IMAN Cosmetics is not responsible for lost or stolen items and does not refund these items. Contact the postal service directly to track your package or file a missing or stolen claim.
Note that it may take some time before a refund is officially posted to your account. If you haven’t received a refund yet, contact your bank or credit card company. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org.